We hope you love your purchase, but if it’s not as desired or the item differs from the product purchased, simply contact us by email email@example.com within 14 days of receipt for a no-quibble exchange or credit voucher.
Postage for goods returned to exchange or for credit voucher shall be paid for by the customer with the exchanged item delivered at the next date the item is available for delivery free of charge.
Item/s are the responsibility of the customer until delivery is accepted by Scandikids, should the item be received by Scandikids with damage no exchange or credit will be given and the item/s returned to customer.
Faulty Product/ Damaged Item
We are really sorry if your product arrived damaged. We do use strong packaging, but sometimes damage can occur whilst your purchase is on its way to you. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative. Collection and delivery costs of the replacement item are of course on us.
Upon receipt of delivery, proper examination of the goods must be carried out immediately.
If the buyer wants to claim a defect, the buyer shall immediately after the defect is discovered, inform Scandikids thereof by email to firstname.lastname@example.org stating the nature of the defect with a photo.
If the buyer has discovered or should have discovered the defect, and you do not complain as stated, you can no longer complain.
If the complaint is accepted, Scandikids will email a postage note to be printed and liase between the customer and company collecting.
Warranty and returns
Upon delivery, proper examination of the goods must be carried out immediately.
If the buyer wants to claim a defect, the buyer shall immediately after the defect is discovered, inform Scandikids thereof, stating the nature of the defect. If the buyer has discovered or should have discovered the defect, and you do not complain as stated, you can no longer complain.
Complaints must be sent to Scandikids within 48 hours from receiving the delivery (Sundays and Public holidays not included).
Defects in the goods sold will be remedied by the customer sending the good/s back to Scandikids and the customer will receive a replacement.
If the complaint is accepted, Scandikids will cover standard postage costs for the delivery of replacement goods and goods returned. If the product is no longer in stock, the amount paid will be credited within 7 days from receipt of faulty goods.
If the buyer contrary to expectation, receive a faulty item or an item that does not match the corresponding receipt, then please send an e-mail to email@example.com with information on complaints and photo of this. Order no. and/or receipt number.
We only process complaints that are sent to this email and have an attached photo. Complaints must be made no later than on delivery when it comes to partial loss or visible damage.
If an item is returned to Scandikids due to a complaint and without Scandikids written confirmation via e-mail, the customer must cover delivery costs on the return of faulty item\s
Product compliance and suitability
We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.
Products from Scandikids comply with EU legislation.